How do I clean my Alpine Heater?

  • For cleaning the outside of the heaters, we recommend hot soapy water, this will get away any build up without damaging the paint job.
  • For the glass, newspaper and ash can be used to wipe away build up easily
  • For the flue we recommend getting it cleaned at the beginning of every season by an installer or a chimney sweep (if you require recommendations, contact us and we will be able to recommend someone for you)
  • Ash should be cleared regularly, whenever the level of the ash hits the bottom of the door, but after cleaning there should always be a one-centimetre layer of ash left on the bottom

Are Alpine Heaters Radiant or Convectional?

  • A radiant heater is one that generates heat internally which then radiates out from that central source, whereas conventional heaters use an internal mechanism such as a motor or fan to push the warmed air out.
  • The Carousel Heater are neither, as they are a  open wood fire heater, the heat comes from the fire itself, not a central source or a mechanism
  • The Stirling Freestanding, Insert and Kosciuszko are convectional, as they have inbuilt fans.

How hot and large can I burn my fires?

  • For Carousel Heaters, the fire should not be touching the glass, and all wood should be within the concrete bowl
  • If you use the correct wood and don’t use any flammable liquids, the fire will naturally stay at the correct temperature that won’t damage the heater

How can I find my heaters serial number?

  • For the Carousel Heaters, the serial number sticker will be under the door, on the underside of the bowl
  • For the Stirling Insert, the serial number is on the outside of the fire box, on the right side.
  • For the Kosciuszko and Stirling Free Standing Model, the serial number is on the back of the fire box, in the right corner

Do you need council approval for a wood heater?

  • Every council has different regulations in regard to where you are, what kind of flooring you have etc, we would recommend speaking to your local council directly or otherwise, the installer who would be installing your heater for you.
  • If you would like recommendations for an installer, please feel free to contact us and we’ll be more than happy to recommend someone

What type of wood should I be using?

  • In Alpine Heaters, only use dry hard woods, as this will give you the longest burn and will prevent damage to your heater and flue.
  • Do NOT use pine in any of the Alpine Heaters

Caution: Do not use flammable liquids such as petrol, lantern fuel, kerosene, charcoal lighter fluid or similar liquids to start or freshen up a fire. Always keep such liquids well clear of appliance.